Ordering, use and delivery
Questions we get about supplements and orders
Bank transfer · Invoice · Cash on delivery · Menteng pickup
These are the questions that come up most often, from ingredient details to delivery inside Indonesia. If yours is not here, our phone number and email are on the contact page — we answer directly, without a form queue.
Straight answers
The five questions people ask first
Short version first. Full context in the chapters below.
Do I need a prescription to order?
No. Everything in the catalog is an over-the-counter supplement or vitamin. We do not sell prescription items, and we cannot advise you to start or stop anything a doctor has already set up.
Can I pay by card?
No. We accept bank transfer, invoice, cash on delivery where the courier supports it, and payment at pickup. We do not process card payments through the website.
How long does delivery take?
It depends on the courier and the destination. We give a realistic range when you order rather than a guaranteed date, and Jakarta deliveries are usually the fastest.
Are the products tested by Vitalitas?
No. We do not run laboratory tests. We read labels, check documentation, and state the limits of that on every relevant page — including the page that explains how we select products.
Can I pick up my order in Jakarta?
Yes, pickup at our Menteng office can be arranged. Call or email first so we can prepare the order and confirm the time.
Check before you order
Before you order
Three checks worth five minutes, and one thing we genuinely cannot do for you.
Read the product entry
The ingredient list, the format it comes in, and the suggested daily amount are all listed on each product page. Compare that against what you actually want from a daily routine — energy and endurance, general men's health support, or a straightforward vitamin and mineral top-up.
Ingredients · Format · Amount
One new product at a time
If you are adding something to your routine, introduce it on its own for a couple of weeks before stacking another. It keeps cause and effect readable, and it is far easier to tell whether a supplement is worth keeping in your rotation.
Two weeks on its own
If you take regular medication
Speak with your doctor or pharmacist before starting anything new. We can explain what is in a product and how it is taken, but we cannot tell you whether it suits your situation. That call belongs with a professional who knows your history.
Doctor or pharmacist
Ordering and delivery
Placing an order, and how delivery works
Two chapters that always get asked together, so we keep them side by side.
Placing an order
Send the name and quantity, we confirm before you pay
Orders are handled by bank transfer, invoice, or cash on delivery where the courier supports it, and pickup at our Menteng office can be arranged. We do not process card payments through the website.
Send us the product name and quantity by phone or email, and we will confirm price, stock, and delivery options the same day where possible. If something is out of stock, we will tell you before you pay rather than after.
- What to send: product name, quantity, and the city it is going to.
- What comes back: confirmed price, whether it is in stock, and the delivery choices that fit.
- What we avoid: taking payment for something we cannot send on the promised timing.
Shipping and delivery times
We ship within Indonesia. Delivery time depends on the destination and the courier, and we give a realistic range rather than a single promised date.
Jakarta deliveries are usually the fastest. If you need something by a specific date, tell us when you order and we will say whether it is achievable.
We would rather give you an honest "probably not" than take the order and miss the date.
Daily routine
Using supplements in daily life
Four practical notes that apply to almost every natural capsule and men's vitamin supplement we list.
With a meal
Take it alongside food
Most capsules are taken with a meal, which also reduces stomach discomfort. If a label says otherwise, follow the label.
Follow the label
Stay at the suggested amount
Follow the label's suggested daily amount unless your doctor says otherwise. More is not the same as better with vitamins and minerals.
One at a time
Introduce products singly
It is generally sensible to introduce one new product at a time so you can tell what is doing what in your routine.
Alongside habits
Keep expectations realistic
Supplements fill gaps in a routine. They work alongside food, sleep and movement rather than replacing them.
Ingredients and labels
What we list, and what we cannot vouch for
Every entry lists the ingredients, amounts per serving, format, and any declared allergens. Where a product is registered with the relevant Indonesian authority, we note it; where it is not, we note that too.
Proprietary blends
If a label uses a proprietary blend, we say so, because it means the individual doses behind the total are not disclosed. You get the total weight and nothing finer.
No invented claims
We do not invent certification details, and we do not describe a product as tested when it has not been through our own testing — because we do not run laboratory tests at all.
Returns and problems
If something arrives wrong, tell us early
If a product arrives damaged or is not what you ordered, contact us within a reasonable window and we will sort it out. Keep the packaging and the delivery note if you can — it makes the exchange faster on both sides.
For opened supplements, we cannot accept a return for safety reasons, which is standard practice for consumable goods. If you are unsure whether something qualifies, call us and we will give you a straight answer rather than pointing you at a policy page.
Partnership and supplier enquiries
Considering a product for the catalog
If you supply or distribute supplements in Indonesia and want a product considered for the catalog, email [email protected] with the product name, the label, and contact details for the manufacturer.
We review submissions against the same criteria as everything else on the site, and we do not charge for a listing. We cannot promise to include everything, and we will tell you if we decide not to.
Still unsure about something
Tell us what you are weighing up
A question that is not answered above usually turns on details — a specific label, a delivery window, or how a product fits the rest of your shopping list. Call or email and you will get a straight reply from the team, not a ticket number.
Office and pickup: Jl. MH Thamrin No. 1, Menteng, Jakarta Pusat, 10310. Call or email before coming so we can have the order ready.