Terms
Terms of Service
Last updated 22 September 2026 · Applies to vitalitas.id
These terms govern your use of vitalitas.id and any order placed through it. By using the site, you agree to them. The site is operated from Jl. MH Thamrin No. 1, Menteng, Jakarta Pusat, 10310, Indonesia, and can be reached at [email protected].
vitalitas.id is an informational resource and product catalog covering natural supplements for men, vitamins and minerals for men, and other healthy lifestyle products. It is written for readers in Indonesia who want a plain description of what we publish, how an order works, and where responsibility sits for each part of that. Where a term below depends on a courier, a supplier, or the law, we say so rather than glossing over it.
Nothing on this page is legal advice, and nothing here replaces the label supplied with a product. If a detail matters to a decision you are about to make, confirm it with us before ordering.
Reading and reuse
Use of the site
The site is an informational resource and product catalog. You may read, print, and share pages for personal, non-commercial use. You may not copy substantial parts of the catalog, scrape listings automatically, or republish content without written permission. Content is provided for general information and is not medical advice.
What you can and cannot do
- Allowed Read any page, print a page for your own reference, and share a link with someone who is comparing men’s vitamin supplements or energy and endurance supplements.
- Allowed Quote a short product description with a visible link back to the page it came from.
- Not allowed Automated scraping of listings, bulk copying of catalog entries, or republishing our descriptions as your own catalog content.
- Not allowed Using the site in a way that interferes with access for other visitors, or presenting our content as a licensed or approved source it is not.
If you would like to reference our catalog somewhere else, write to us first and describe where and how. We usually answer within one working day.
Descriptions
Product information
How a catalog entry is written, and where its limits are.
We describe products based on their labels and, where available, supplier documentation. We do not manufacture the products and are not responsible for changes a manufacturer makes to a formula or label. Information on the site may become outdated, and we update entries when we learn of a change. If a detail matters to your decision, confirm it with us before ordering.
Our selection process is set out in more detail on How We Select Products, including which documents we ask suppliers for and what we do when one is missing.
Placing an order
Orders and payment
Orders are confirmed by phone or email. Accepted payment methods are bank transfer, invoice, cash on delivery where the courier supports it, and payment at pickup. We do not process card payments through the site. Prices and stock are confirmed at the time of order and may change without notice.
How a confirmation runs
- Step 1
You send the product name, quantity, and delivery address by phone or email. - Step 2
We check stock and reply with the current price and the payment method available to your address. - Step 3
You pay by the agreed method, and we confirm the order in writing before it leaves.
What is not offered
- No card payment is taken on this site, and no card details are stored here.
- No standing order is created when you place a single order.
- No price is locked until we confirm it at the time of order, because supplier costs move.
After confirmation
Delivery
We ship within Indonesia. Delivery times depend on the courier and destination and are given as estimates, not guarantees. Risk passes to you on delivery. If an item arrives damaged or incorrect, contact us promptly and keep the packaging so we can resolve it.
If a parcel arrives wrong
Photograph the carton and the item as they arrived, keep both, and send the pictures to [email protected] with your order details. Do not send a parcel back before you hear from us, because unannounced returns cannot be matched to an order.
Sending something back
Returns
Unopened products may be returned within a reasonable period if they are unsuitable, subject to courier arrangements. Opened supplements cannot be returned for safety reasons. Damaged or incorrect items are replaced or refunded at our discretion after review. Contact us before sending anything back.
Before you send a return
- Keep the seal intact. An opened bottle cannot go back into stock.
- Ask us which courier to use, so the parcel is traceable and the return can be matched to your order.
- Write to [email protected] first. Returns arranged without that step are difficult to process.
Scope of responsibility
Limitation of liability
The site and its content are provided as is. To the extent permitted by law, we are not liable for indirect or consequential losses arising from use of the site or from reliance on catalog information. Nothing in these terms limits liability that cannot be excluded under Indonesian law.
In practice this means we are responsible for describing a product accurately from the sources we hold, for confirming your order correctly, and for arranging delivery as agreed. What happens after you receive a product — how you use it, how you store it, and whether it suits you — sits with you. If a courier loses or damages a parcel in transit, tell us and we will raise it with them on your behalf.
Ownership
Intellectual property
Text, catalog structure, and original descriptions on this site belong to Vitalitas. Product names and trademarks belong to their respective owners and are used only to identify the products. Nothing on the site grants a licence to use those marks.
A brand name appears next to a product so you can tell which item is meant. It does not imply that the brand endorses this catalog, supplied us, or has any relationship with us beyond the product being listed.
Keeping this current
Changes to these terms
We may update these terms when our practices change. The current version is published on this page and applies from the date of publication. Continued use of the site after an update constitutes acceptance. For questions, contact [email protected].
The date at the top of this page shows when the current version was published. If you placed an order under an earlier version, that version continues to apply to that order.
Common questions
Answers before you order
Short answers to what visitors ask most often about these terms.
Can I cancel an order after I place it?
Yes, if the parcel has not yet been handed to the courier. Call +62 21 3194 1942 or email [email protected] as soon as you can; once the parcel is in transit, the return conditions above apply instead.
Why does the price sometimes differ from the catalog?
Supplier costs and availability move, and we confirm the figure at the time of order rather than holding a listing price. If the confirmed price is different from what you expected, you are free to walk away before paying.
Is the catalog content advice I can rely on?
It is general information gathered from labels and supplier documents so you can compare natural supplements for men and men’s health support products. It is not advice written for your situation, and the label that arrives with the product is the version that applies.
What if I am not the person who placed the order?
These terms attach to whoever uses the site and places the order. If someone ordered on your behalf, they accepted these terms when they did so, and the delivery address they gave applies.
Questions about these terms
Contact us before you order
If a clause here affects an order you are about to place, or you want the current wording of a product entry, write or call first. Vitalitas, Jl. MH Thamrin No. 1, Menteng, Jakarta Pusat, 10310. Phone +62 21 3194 1942, Monday to Friday, 9:00 AM – 6:00 PM. Email [email protected].
Related reading: Cookie Policy, FAQ, and Daily Wellness Guide.