Legal & data handling
Privacy Policy
This policy explains how vitalitas.id collects, uses, and stores personal data when you visit the site or contact us. The site is operated from Jl. MH Thamrin No. 1, Menteng, Jakarta Pusat, 10310, Indonesia. Questions about this policy can be sent to [email protected].
Current version on this page
Applies to vitalitas.id
How to read this
What this policy covers, and how we handle the details you give us
Vitalitas publishes information and sells natural supplements for men, including men’s vitamin supplements and energy and endurance supplements. To answer enquiries and deliver orders we need a small amount of personal data. This page sets out which data we ask for, why we ask, how long we keep it, and how you can change or remove it. It applies to vitalitas.id and to messages you send us by email or phone, but not to other companies’ websites we link to.
Two points come up most often. We do not sell personal data, and we do not process card payments on this site — so card numbers never reach us. Everything else is described in the sections below in the order it usually matters to a visitor.
Data we collect
Direct & automatic
Details you give us
Your name, email address, phone number, and delivery address when you place an order or send an enquiry. If you write to us about a specific product, we keep that message so we can answer it properly.
Name, email, phone, address
Technical data collected automatically
Browser type and version, the approximate location derived from your IP address, and the pages you visit. This data is aggregated, so it tells us which guides and product pages are read, not who read them.
Browser, region, pages
What we do not collect
We do not collect payment card details, because we do not process card payments on this site. We also do not ask for health records or anything beyond what an order or a question actually requires.
No card details held
If you only browse the site, you can read every page about natural supplements for men and healthy lifestyle products without sending us anything at all. Personal data starts when you choose to write to us or order.
We keep only what an order or a question needs — and we say so on this page rather than burying it.
Purpose of processing
How we use your data
Your data is used to respond to enquiries, process and deliver orders, and keep records required for accounting and tax purposes. Technical data is used to understand which pages are useful and to keep the site working. We do not sell personal data, and we do not share it with third parties except couriers and payment channels needed to complete an order you placed.
Answering your enquiry
If you ask about ingredients, serving sizes, or how a product fits into a daily routine, we reply to the contact channel you used. The message and our answer stay on file so a follow-up question does not need to start from scratch.
Delivering an order
Your delivery address and phone number are passed to the courier handling your parcel. Payment channels receive only the reference needed to confirm that an order was paid. Neither gets your name for any other purpose.
Records and site upkeep
Accounting and tax rules require us to keep invoices for a set period. Separately, aggregated page counts tell us whether people actually read the guides on men’s health support and everyday routines.
We do not profile you for advertising, and we do not pass your contact details to a mailing list you did not ask for. If you write to us once about a product, that is exactly what it stays.
Why we are allowed to
Legal basis and consent
We process personal data where it is necessary to fulfil an order or answer a request you made, and where we have a legitimate interest in keeping the site functional and secure. Where consent is required, it is requested before the relevant processing takes place and can be withdrawn by contacting us. Withdrawing consent may mean we can no longer complete an order.
Withdrawal is a reply to us, not a hidden setting. Write to [email protected] and say which request or order you want us to stop processing. We confirm in writing what changed, and what we must still keep because a law says so.
Fulfilling an order
The details needed to pack a parcel, hand it to a courier, and settle the invoice are processed because the order cannot happen without them.
Answering a request
When you email or call with a question, we use your contact details to reply. Nothing else is added to that file.
Keeping the site working
Basic technical logs help us spot broken pages and keep the catalog readable. They are not used to build a profile of you.
Where consent is required
We ask before the processing starts, tell you what it covers, and keep the answer on file. You can withdraw at any time by contacting us.
How long records stay
Retention
Different records have different lifetimes. The table below is what we actually keep, and what happens to each type when its period ends.
Order and accounting records
Invoice details, delivery address, amounts settled.
Period set by Indonesian law
Enquiry messages
Questions about products, servings, or an order, and our replies.
Up to twenty-four months
Technical logs
Browser type, approximate region, pages viewed.
Shorter period
When data is no longer needed, it is deleted or anonymised. Anonymised means the connection to you is removed, so the remaining figures can still help us count how many people read a page without identifying any of them.
What you can ask for
Your rights
You can request access to the personal data we hold about you, ask for corrections, or request deletion where no legal obligation requires us to keep it. Send requests to [email protected] with enough detail for us to identify your records. We respond within a reasonable period and may ask for verification before acting.
Access
Tell us which email address or phone number you used, and we will send back the records linked to it — what was collected, why, and who it was shared with to complete an order.
Correction
A misspelled street name or an old phone number can cause a failed delivery. Send the correct value and we will update the record before the next parcel goes out.
Deletion
Where nothing obliges us to keep a record, we remove it. Invoices tied to accounting rules are the usual exception, and we will tell you plainly which part we can clear and which part we cannot.
Cookies and outside services
Cookies and third parties
The site uses cookies as described in our Cookie Policy. Some cookies are set by third-party services, such as analytics. We do not control the data practices of those providers, and their own policies apply. Links to external sites are provided for convenience and are not covered by this policy.
In practice, cookies here do two quiet jobs: keep the site working during a visit, and count which pages about natural supplements for men and vitamins and minerals for men are read most. If you would rather not accept them, the Cookie Policy explains the choices available in your browser and what stops working when you decline.
Analytics cookies are counted, not traced back to a person. That is the whole point of the distinction.
Updates and questions
Changes and contact
We may update this policy when our practices change. The current version is always available on this page. For any question about how your data is handled, contact [email protected] or call +62 21 3194 1942 during business hours.
How do I know this is the newest version?
This page always carries the current text. When something changes in how we handle data, we replace the wording here rather than publishing a separate notice. If you keep a copy of an older version, compare it with this page before relying on a detail.
Does an order need my personal data?
Yes. A courier needs a name, address, and reachable phone number to deliver a parcel. If you prefer not to share those details, you can still read every page about healthy lifestyle products and popular products for men — browsing asks for nothing.
Who receives my details when I order?
The courier delivering your parcel and the payment channel confirming the order. Nobody else. We do not pass your details to advertisers, and we do not sell them.
What if my question is not about data?
Product and ingredient questions belong on the product pages or in the FAQ, where the answers are easier to find. Data questions stay here, or come straight to us by email and phone.
Reach us directly
- [email protected]
- Phone
- +62 21 3194 1942
- Post
- Jl. MH Thamrin No. 1, Menteng, Jakarta Pusat, 10310, Indonesia
- Hours
- Monday to Friday, 9:00 AM – 6:00 PM
Vitalitas publishes a catalog of natural capsules for strength and vitality and energy and endurance supplements for everyday routines. Our guide on how we select products explains what we check before anything is listed, and the daily wellness guide covers how those products are meant to fit into an ordinary week.
Still have a question about your data?
Write to us and we will answer in plain language
Tell us which request you are making — access, correction, or deletion — and which email address or phone number you used with us. We reply within a reasonable period during business hours, Monday to Friday, 9:00 AM – 6:00 PM.
Data requests and general enquiries
- [email protected]
- Phone
- +62 21 3194 1942